Is WEN Cleansing Conditioner causing people’s hair to fall out in clumps? That’s what a federal court judge will have to soon decide. A class action lawsuit was filed in July 2014 in California against Guthy-Renker, the parent company of WEN. It alleges that WEN Cleansing Conditioner not only causes hair loss but that even after discontinuing use of it, your hair continues to fall out. Can we say this WEN hair care lawsuit is about to be a fall out in hair care if their ever was one? (Pun seriously intended)
The plaintiff, Amy Friedman, a nurse practitioner who lives in Florida, bought the Sweet Almond Mint WEN Cleansing Conditioner basic kit in January after probably seeing the same infomercial we all have while late night channel surfing where Chaz and his team of celebrities vouch for WEN’s amazing ability to clean hair without stripping. Unfortunately for Amy though, “within two weeks of beginning use of her WEN Cleansing Conditioner, [she] began losing substantial and abnormal amounts of hair [and] the hair loss continued for approximately three more weeks [and she] lost one quarter to one third of the hair on her head.” according to Amy and her lawyers. She’s also suing for the money she had to spend on supplements and hair weave to cover up her bald spots. The lawsuit is charging WEN (which is based in California) with violating the California false advertising law, violating Florida?s Unfair and Deceptive trade Practices Act, negligence and failure to warn among other things.
The kicker here is that Amy and her team are saying that the “the internet is replete with examples of blogs and other websites where consumers have complained of the exact same issues with WEN Cleansing Conditioner.” A quick Google search confirms there are indeed complaints. The lawsuit also claims that Guthy-Renker had “knowledge of a material design defect [and did not] disclose and/or warn plaintiff and other consumers that Wen Cleansing Conditioner can and does cause substantial hair loss [and that] Guthy-Renker concealed customers? comments concerning hair loss, by blocking and/or erasing such comments from the WEN Facebook page.”
Amy and her team also pointed out that the WEN website clearly states of their cleansing conditioner “that these results are not typical,” and went on to ask a very relevant question, “If the results are not typical, what purpose does this information serve, other than to mislead potential consumers into purchasing defendant?s defective product?” Amy is proposing two lawsuits, one that is a national call for all consumers who purchased WEN starting from August 2009 onward and a second lawsuit for Florida consumers.
The WEN Cleansing Conditioner Class Action Lawsuit is Amy Friedman v. Guthy-Renker LLC, Case No. 2:14-cv-MRP-AGR, in the U.S. District Court for the Central District of California. You can read more about the lawsuit here.
Have you had a bad experience with WEN Cleansing Conditioner?
To help get your hair back on track, be sure to also check out:
Hair Loss And You: A Comprehensive Guide To Dealing With Thinning Hair Effectively
Minoxidil 101: Using Rogaine For Hereditary Hair Loss And Regrowth
Full Hair Regrowth With Alopecia Areata Is Now Possible Thanks To This New Drug
What Is The Best Hair Vitamin Or Hair, Skin And Nails Supplement?